Internal Complaints
NUHS Internal Complaint Process
NUHS expects that any student complaint will be filed in
accordance with the procedures currently in place at the
institution before seeking a resolution from a state or federal
agency or any of the University's accreditation bodies. In the
absence of or unfamiliarity with a procedure, the complaint should
be filed with the Office of Student Services in the Caruth
HEC-Annex in Florida or Janse Hall in Illinois.
How to file an Internal Academic or Non-Academic
Complaint
In order to ensure an effective response, initial grievance
should be prepared in a typed or written format. Complainants
should describe the issue in their own words, and
include their full name and contact information. Complainants
should also include dates and any college officials that were
involved or have been contacted. Any supporting
documentation, such as emails or other correspondence should
be included in order to help others understand the nature,
context, actions, or events that lead to the grievance. Finally,
the complainant should state what, if any, remedy is
sought. NUHS is committed to resolving complaints at the
earliest and most informal level, conducting internal
investigations in a timely and effective manner, adhering to the
procedures as outlined, and providing prompt corrective action if
discrimination is believed to have occurred. The date upon which a
written complaint is received shall be referred to as the date of
complaint. NUHS will make every reasonable attempt to resolve all
complaints within 60 days.
Students may submit an online complaint by completing the form
linked below:
Opportunity to submit supporting documentation, such as emails
or other correspondence in order to help others understand the
nature, context, actions, or events that lead to the complaint can
be submitted to Student Services.
NOTE: No student will be subjected to any form of retaliation as
a result of an earnest, good faith filing of a complaint. See:
NUHS Non-Retaliation Policy
