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student accounts desk

Frequently Asked Questions

1. How much will I owe?
Tuition is charged by credit hour for the Doctor of Chiropractic (DC), Doctor of Naturopathic Medicine (ND), Doctor of Acupuncture (DAc), Doctor of Acupuncture Completion Program (DAc-C), Master of Acupuncture (MAc), Master of Acupuncture with a specialization in Herbal Medicine (MAc-HM), Prerequisite (Prereq), and Bachelor of Biomedical Science (BS) programs.

2. When is tuition due?
All tuition is due on or before the start of the new trimester. All students are responsible for confirming all due dates and deadlines as they may change from published dates in the Academic Bulletin.

3. When will I receive a billing statement?
As a courtesy, unofficial student billing statements are sent out two weeks prior to the start of the trimester. It is imperative that all returning and new students periodically check the MyNU Student Portal to view the most current student billing. On the first of every month a student statement is mailed to students that have a remaining balance on their account.

4. What are accepted forms of payment?
We accept cash, personal check, money order, cashier’s check, credit card, or financial aid. You may also call the Cashier at 630-889-6557 and pay by credit card over the phone. There is no fee for using a credit card.

5. Where do I send my payments?
Payments can be made in person at the Cashier’s window located on the second floor of Janse Hall in Lombard. After-hours payments can be placed in the drop box in front of the Registrar’s window. Payments can also be mailed directly to: ATTN: Student Accounts Cashier, National University of Health Sciences, 200 E. Roosevelt Rd., Lombard, IL 60148.

6. What are the Cashier’s hours of operation?
The Cashier is open Monday, Wednesday, Thursday, and Friday from 8:30 a.m. – 4:30 p.m.; and Tuesday from 8:30 a.m. – 5:00 p.m.

7. Do I have to pay my bill all at once or is there a payment plan option?
Payment plans are available for all National University programs. Payment plans must be requested. The first payment plus a $20 payment plan fee must be paid by the tuition due date. For more information, or to request a payment plan, contact Student Accounts at 630-889-6557.

8. What happens if I don’t pay my bill on time?
A non-refundable $15 late payment fee is assessed to all unpaid accounts that have not been paid by the tuition due date. A non-refundable 1.5% finance charge is assessed on the 15th of each month on all open balances. A hold will be placed on all accounts, not allowing registration until the balance is paid in full.

9. What happens if I overpay?
Credits are not left on student accounts for upcoming trimesters. Refund checks are issued when an account has a credit balance. Checks can be picked up at the Cashier’s window during regular business hours. Proper photo identification must be presented to pick up a check.

10. How can I receive financial aid to pay my student account balance?
The Financial Aid Office is available to provide assistance and resources to help students with the financial aid process. You can contact the Financial Aid Office at 1-800-826-6285 ext. 6518 or 630-889-6518.

11. What if I am waiting for financial aid to get processed when my tuition is due?
If financial aid loans or grants are awarded and accepted by the two weeks prior to the start of class, and the aid awarded is enough to cover the full tuition and fees for the trimester, there will be no late charge added. If the amount of aid awarded and accepted is less than the total tuition and fees due, the amount due from the student must be paid by the tuition due date.

12. Will my financial aid be applied directly to my student account?
Yes. The Financial Aid Office notifies the Student Accounts Manager when aid is ready and it is applied directly to the student’s account.

13. When do I get my refund check for each trimester?
If your financial aid is awarded and accepted by the two weeks prior to the start of class, your refund check should be ready during the second week of the trimester. After the second week disbursements, refund checks can be issued up to 14 business days after federal loans have been applied to your student account. Refund checks can be picked up at the Cashier’s window in Janse Hall in Lombard (photo identification is required). Florida students’ checks will be mailed to the Florida site for pickup at Student Services in the SPC Health Education Center Annex in St. Petersburg.

14. When will my student loans be disbursed?
The Financial Aid Office sends all loan information to the student’s account. For confirmation dates, contact the Office of Financial Aid at 1-800-826-6285 ext. 6518 or 630-889-6518.

15. Who do I contact if my loan amounts are not accurate?
The Financial Aid Office corrects all adjustments needed to be made on Direct Loans. Students can contact them at 1-800-826-6285 ext. 6518 or 630-889-6518.

16. What is the University Withdrawal Policy?
View the University Refunds and Withdrawal Policy. The policy is also published in the Academic Bulletin.

17. What happens to my balance if I drop courses or withdraw?
The refund policy applies to dropped courses and/or withdrawals. A student’s account may be credited a pro-rated tuition refund depending on the drop or withdraw date. Any credit on an account due to a dropped course or withdrawal will be refunded back to the Direct Loans. Depending on a student’s financial aid status, dropping a class and/or withdrawing can cause a portion of the loans to be sent back to the Direct Loans leaving a balance due.