Payment and Insurance
We are dedicated to providing the best possible care for you and are always available to answer your questions about our financial policies.
All patients are expected to pay in full at the time of service, unless they have insurance benefits that cover chiropractic care. A copy of your insurance card will be made at the time of your first appointment and we will call your company to verify benefits. HMO patients must have a referral from their primary care doctor.
National University participates with a limited number of plans. If we participate with your plan, reimbursement is usually made at 80 or 90 percent of the services your company covers. Some fees are not covered and the insurance will deny payment for those. This is especially true of Medicare. In the event that your plan determines a service to be “not covered,” or applies the fee to your deductible, you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office.
We will make every effort to verify your benefits accurately and in a timely fashion, usually the day of your first appointment. However, until we receive the first payment with explanation of benefits (EOB) we cannot guarantee the information we receive from the verification process.
All co-pays or your portion will be required at the time of each visit.
How to Contact Business Services
If you have questions at any time regarding your account with us, come in and discuss it with the business office staff.
Central Clinics Business Services Office
National University of Health Sciences
200 E. Roosevelt Rd., Lombard, IL 60148
The Business Services Office can be contacted with questions related to your account from 9:30 a.m. to 5:00 p.m., Monday through Friday.
We are here to serve you in the best way we can. We look forward to establishing a long-lasting relationship with all our patients and becoming a partner in your healthy lifestyle!