Job Summary

The Clinic Administrative Services Representative is part of a team of employees who are the initial contact for patients and visitors to our Integrated Healthcare Clinic. Knowledgeable at both registration and check-out, the Rep is responsible for all front desk activities which can include: conveying information regarding the specialties and activities of the Clinic, scheduling appointments, registering patients, or receiving payments for services.

Responsibilities

• Greet, direct, and check in all patients and visitors
• Answer incoming calls
• Schedule patient appointments
• Verify insurance benefits and communicate those benefits to patient
• Enter patient registration information into computer system
• Accurately calculate and collect patient payments at check out
• Assist patients with billing inquiries
• Research patient balances
• Provide financial and administrative process support to Interns and Clinicians
• Effectively communicate information regarding Clinic services
• Maintain thorough knowledge of clinic policy and procedures
• Maintain thorough knowledge of billing and collection procedures
• Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law
• Upload documentation into EHR patient charts
• Cross-train with Medical Records Department including:
  • Ordering tests from outside labs
  • Fulfilling records requests
  • Checking out equipment to Interns
  • Operation of POS System
• Other duties as assigned

Qualifications

Required

• High School Diploma
• Strong communication and organizational skills
• Must have a positive attitude and take initiative
• Ability to quickly learn new computer systems and office processes

Preferred

• College coursework in healthcare
• Clinic office experience
• EHR system experience

To apply, please forward your resume with salary requirements to:

Email: [email protected]

Fax: 630-889-6570

Attn: HR