Accreditation Information and Complaint Procedures
NUHS Accreditations, Approvals, and Listings
NUHS is accredited by the Higher Learning Commission (HLC), of the North Central Association (NCA). Please review our Accreditation page for more details about our Notice status. North Central Association of Colleges and Schools was founded in 1895 as one of six regional institutional accreditors in the United States. The Higher Learning Commission accredits, and thereby grants membership in the Commission and in the North Central Association, degree-granting post-secondary educational institutions in the North Central region.
Instructions for Filing a Complaint with the Higher Learning Commission of NCA
Complaint Procedures
Complaint Processes required by 34 CFR § 668.43 (Program Integrity Rule)
United States Department of Education Regulation 34 CFR § 668.43(b) requires institutions of higher education authorized under Title IV of the Higher Education Act to make available to enrolled or prospective students upon request documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity.
NUHS Internal Complaint Processes
Students must first exhaust all internal complaint processes before beginning most external complaint processes. NUHS expects that any student complaint will be filed in accordance with the procedures currently in place at the institution before seeking a resolution from a state or federal agency or any of the University's accreditation bodies. In the absence of or unfamiliarity with a procedure, the complaint should be filed with the Student Services Office in Janse Hall on the Illinois campus or in the Caruth Health Education Center Annex in Florida.
NOTE: No student will be subjected to any form of retaliation as a result of an earnest, good faith filing of a complaint. See: NUHS Non-Retaliation Policy.
How to File an Internal Academic or Non-Academic Complaint
In order to ensure an effective response, initial complaints should be prepared in a typed or written format. Complainants should describe the issue in their own words, and include their full name and contact information. Complainants should also include dates and any college officials that were involved or have been contacted. Any supporting documentation, such as emails or other correspondence should be included in order to help others understand the nature, context, actions, or events that lead to the complaint. Finally, the complainant should state what, if any, remedy is sought. NUHS is committed to resolving complaints at the earliest and most informal level, conducting internal investigations in a timely and effective manner, adhering to the procedures as outlined, and providing prompt corrective action if discrimination is believed to have occurred. The date upon which a written complaint is received shall be referred to as the date of complaint. NUHS will make every reasonable attempt to resolve all complaints within 60 days.
Students may submit an online complaint by completing the form linked below:
Opportunity to submit supporting documentation, such as emails or other correspondence in order to help others understand the nature, context, actions, or events that lead to the complaint can be submitted to Student Services.
Where to File an Internal Academic or Non-Academic Complaint
For Complaints Regarding the Financial Aid Program:
Marc Yambao
Director of Financial Aid
2nd Floor, Janse Hall, Illinois campus
630-889-6517
myambao@nuhs.edu
For Complaints Regarding Programs within the College of Professional Studies - Illinois:
Dr. Sandra Rogers
Dean of the College of Professional Studies - Illinois
Janse Hall, Illinois campus
630-889-6467
srogers@nuhs.edu
For Complaints Regarding Programs within the College of Professional Studies - Florida:
Dr. Daniel Strauss
Dean of the College of Professional Studies - Florida
727-803-6123
dstrauss@nuhs.edu
For Complaints Regarding Programs within the College of Allied Health Sciences and Distance Education:
Dr. Jerrilyn Cambron
Dean of the College of Allied Health Sciences and Distance
Education
630-889-6853
jcambron@nuhs.edu
For Complaints Regarding Programs within the Lincoln College of Postgraduate and Continuing Education:
Dr. Jenna Glenn
Dean of Lincoln College of Postgraduate and Continuing
Education
630-889-6620
jglenn@nuhs.edu
For Complaints Regarding any Non-Academic University Issue (Discipline, Discrimination, Sexual Misconduct, Harassment, Disabilities, Privacy, Misuse of Computing Resources, Mental Health Concerns, Student Safety & Security, etc.)
Yesenia Maldonado
Dean of Students
630-889-6548
ymaldonado@nuhs.edu
Where to File a Complaint With a Program's Accrediting Agency
For the Chiropractic Program (Illinois and Florida): The Council on Chiropractic Education (CCE) complaint process is located on the website www.cce-usa.org under the keywords "CCE Policy 64."
For the Chiropractic Program (only Florida): The Commission for Independent Education, Florida Dept. of Education, has also licensed this program in FL. To file a complaint with this body contact the Commission at 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399, 888-224-6684.
For the Naturopathic Medicine Program: In addition to the HLC, the ND program has been accredited by the Council on Naturopathic Medical Education (CNME). To file a complaint with this body contact CNME, 342 Main St., PO Box 178, Great Barrington, MA 01230, 413-528-8877.
For the Acupuncture & Oriental Medicine Program: The Accreditation Commission for Acupuncture and Oriental Medicine (ACAOM) complaint process is located on the website www.acaom.org at this address: www.acaom.org/students/.
For the Bachelor of Biomedical Science & the Associate in Applied Science in Massage Therapy Programs: The Higher Learning Commission (HLC), of the North Central Association of Colleges and Schools(NCA) complaint process instructions can be found at this link: Filing a Complaint with the HLC of NCA.
For the Massage Therapy Certification Program: Accredited by the Commission on Massage Therapy Accreditation (COMTA) the complaint procedure is located on the website www.comta.org under the keywords " Complaint Procedure."
State SARA Complaints
Note: Also applies to programs at the Florida site.
Illinois Board of Higher
Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
(217) 782-2551
Please direct all complaints to IBHE Complaint System
