Accreditation Information and Complaint Procedures
NUHS
Accreditations, Approvals, and Listings
NUHS is accredited by the Higher Learning Commission (HLC), of
the North Central Association (NCA). Please review our Accreditation
page for more details about our Notice status. North Central
Association of Colleges and Schools was founded in 1895 as one of
six regional institutional accreditors in the United States. The
Higher Learning Commission accredits, and thereby grants membership
in the Commission and in the North Central Association,
degree-granting post-secondary educational institutions in the North
Central region.
Instructions for Filing a Complaint with the Higher
Learning Commission of NCA
Complaint Procedures
Complaint Processes required by
34 CFR § 668.43 (Program Integrity Rule)
United States Department of Education Regulation
34 CFR § 668.43(b) requires institutions of higher education
authorized under Title IV of the Higher Education Act to make
available to enrolled or prospective students upon request
documents describing the institution's accreditation and its State,
Federal, or tribal approval or licensing. The institution must also
provide its students or prospective students with contact
information for filing complaints with its accreditor and with its
State approval or licensing entity.
NUHS Internal Complaint Processes
Students must first exhaust all internal complaint
processes before beginning most external complaint processes. NUHS
expects that any student complaint will be filed in accordance with
the procedures currently in place at the institution before seeking
a resolution from a state or federal agency or any of the
University's accreditation bodies. In the absence of or
unfamiliarity with a procedure, the complaint should be filed with
the Student Services Office in Janse Hall on the Illinois campus or
in the Caruth Health Education Center Annex in Florida.
NOTE: No student will be subjected to any form of
retaliation as a result of an earnest, good faith filing of a
complaint. See: NUHS Non-Retaliation Policy.
How to File an Internal
Academic or Non-Academic Complaint
In order to ensure an effective response, initial
complaints should be prepared in a typed or written format.
Complainants should describe the issue in their own words, and
include their full name and contact information. Complainants
should also include dates and any college officials that were
involved or have been contacted. Any supporting documentation, such
as emails or other correspondence should be included in order to
help others understand the nature, context, actions, or events that
lead to the complaint. Finally, the complainant should state what,
if any, remedy is sought. NUHS is committed to resolving complaints
at the earliest and most informal level, conducting internal
investigations in a timely and effective manner, adhering to the
procedures as outlined, and providing prompt corrective action if
discrimination is believed to have occurred. The date upon which a
written complaint is received shall be referred to as the date of
complaint. NUHS will make every reasonable attempt to resolve all
complaints within 60 days.
Students may submit an online complaint by completing the form
linked below:
Opportunity to submit supporting documentation, such as emails
or other correspondence in order to help others understand the
nature, context, actions, or events that lead to the complaint can
be submitted to Student Services.
Where to File an Internal
Academic or Non-Academic Complaint
For Complaints Regarding the Financial Aid Program:
Marc Yambao
Director of Financial Aid
2nd Floor, Janse Hall, Illinois campus
630-889-6517
myambao@nuhs.edu
For Complaints Regarding Programs within the College of
Professional Studies - Illinois:
Dr. Sandra Rogers
Dean of the College of Professional Studies - Illinois
Janse Hall, Illinois campus
630-889-6467
srogers@nuhs.edu
For Complaints Regarding Programs within the College of
Professional Studies - Florida:
Dr. Daniel Strauss
Dean of the College of Professional Studies - Florida
727-803-6123
dstrauss@nuhs.edu
For Complaints Regarding Programs within the College of Allied
Health Sciences and Distance Education:
Dr. Jerrilyn Cambron
Dean of the College of Allied Health Sciences and Distance
Education
630-889-6853
jcambron@nuhs.edu
For Complaints Regarding Programs within the Lincoln College of
Postgraduate and Continuing Education:
Dr. Jenna Glenn
Dean of Lincoln College of Postgraduate and Continuing
Education
630-889-6620
jglenn@nuhs.edu
For Complaints Regarding any Non-Academic University Issue
(Discipline, Discrimination, Sexual Misconduct, Harassment,
Disabilities, Privacy, Misuse of Computing Resources, Mental Health
Concerns, Student Safety & Security, etc.)
Yesenia Maldonado
Dean of Students
630-889-6548
ymaldonado@nuhs.edu
Where to File a Complaint With a Program's Accrediting
Agency
For the Chiropractic Program (Illinois and Florida): The
Council on Chiropractic Education (CCE) complaint process is
located on the website www.cce-usa.org under the
keywords "CCE
Policy 64."
For the Chiropractic Program (only Florida): The Commission for
Independent Education, Florida Dept. of Education, has also
licensed this program in FL. To file a complaint with this body
contact the Commission at 325 W. Gaines St., Suite 1414,
Tallahassee, FL 32399, 888-224-6684.
For the Naturopathic Medicine Program: In addition to the HLC,
the ND program has been accredited by the Council on Naturopathic
Medical Education (CNME). To file a complaint with this body
contact CNME, 342 Main St., PO Box 178, Great Barrington, MA 01230,
413-528-8877.
For the Acupuncture & Oriental Medicine Program: The
Accreditation Commission for Acupuncture and Oriental Medicine
(ACAOM) complaint process is located on the website www.acaom.org at this address: www.acaom.org/students/.
For the Bachelor of Biomedical Science & the Associate in
Applied Science in Massage Therapy Programs: The Higher Learning
Commission (HLC), of the North Central Association of Colleges and
Schools(NCA) complaint process instructions can be found at this
link:
Filing a Complaint with the HLC of NCA.
For the Massage Therapy Certification Program: Accredited by the
Commission on Massage Therapy Accreditation (COMTA) the complaint
procedure is located on the website www.comta.org under the keywords "
Complaint Procedure."
State SARA Complaints
Note: Also applies to programs at the Florida site.
Illinois Board of Higher
Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
(217) 782-2551
Please direct all complaints to IBHE Complaint System
