Office of Student Accounts
The Office of Student Accounts is responsible for collecting payments for tuition, fees, parking, and miscellaneous campus charges. They also manage delinquent accounts and process student loan refunds.
Office Location
The office and the cashier window are located on the second floor of Janse Hall.
Office Hours
Mon – Fri: 8:30 a.m. – 4:30 p.m.
Deanna Petersen
Student Accounts Coordinator
Phone: 630-889-6557
Fax: 630-889-6444
Email: dpetersen@nuhs.edu
Tuition Due Dates
Tuition is due on the first day of the trimester. Student accounts that have not been paid by the first day of the trimester will be subject to Past Due Account Fees.
At a Glance
Billing Statements
Student accounts office has gone green! They will no longer mail billing statements. Billing statements can be viewed under the student account via the MyNU Student Portal two weeks prior to term start, assuming the student has registered for class. This billing statement will show your expected charges, financial aid and balance due as of the date printed. These billing statements are subject to change and students are encouraged to view their student account via the MyNU Student Portal for the most current information.
Note to Prerequisite Students
Professional program waivers are not posted until the second week of the trimester. Prerequisite students are expected to pay the balance due, minus the estimated professional program waiver amount, by the first day of the trimester. Payment plans are available to interested students.
Note to Prerequisite Students Receiving Financial Aid
Prerequisite students should be aware that their student loan proceeds are split into two equal disbursements with half being received at the beginning of the trimester and the remainder being received at the midpoint of the trimester. This means that it is possible your refund will be less than indicated on the unofficial billing statement or that you may not be eligible for your refund until the second disbursement is received.
Many students expect to use their loan refunds for living expenses. In order to accommodate this need, you can opt for a tuition split. This allows for your tuition charges to be split in half and billed in conjunction with your loan disbursements. If you are interested in the tuition split option, you may pick up a request form during the second week of the trimester at the cashier window located on the second floor of Janse Hall.
Past Due Accounts
Accounts not paid in full or signed up for a payment plan by the first day of the trimester are considered past due. It is important to keep your address current and to review your student account in the MyNU Student Portal.
Consequences of past due student accounts are as follows:
- Accounts not paid in full or signed up for a payment plan by the first day of the trimester will be subject to a $15 late payment fee.
- Accounts not paid in full by the 15th of the month will be subject to a 1.5% finance charge. This charge will be assessed on the 15th of each month until the balance is paid in full.
- A hold will be placed on your account by the Business Office. This will prevent you from registering for future trimesters, receiving your grades, and receiving your transcripts.
- Continued non-payment will result in your account being turned over to a collection agency and collection fees being added to your balance.

Payment Plans
The Office of Student Accounts offers payment plans to students who are unable to pay their bill in full by the first day of the trimester. Payment plans are subject to a $20.00 payment plan fee. Your outstanding balance will be divided into four equal payments and the entire plan fee will be added to your first payment. The first payment is due by the first day of the trimester and the remaining three payments are due on the 1st of each month.
If you would like more information or would like to sign up for a payment plan, contact Student Accounts at 630-889-6557.
Refunds and Withdrawals
Fees are not refundable unless withdrawing prior to Week 1. To be eligible for a refund, the student must fill out an official withdrawal form in the Registration Office, obtain appropriate departmental signatures, and submit the completed withdrawal form to the Registrar. This procedure is the same for all programs. The refund policy for the Prerequisite program has different withdrawal deadlines since the program is comprised of “mini-terms.” Consult the Academic Bulletin for specific Prerequisite withdrawal deadlines.

Exit Counseling
Students who withdraw from National University, graduate, or do not return to complete a program who were recipients of federal funds from the Stafford, Direct, or Graduate PLUS programs are required to complete exit counseling. Graduate professional students attend an exit counseling session prior to graduation and undergraduate students complete online exit counseling. Students are encouraged to contact the Office of Financial Aid with any questions about loan repayment options.