Massage therapy is a field where person-to-person contact is
essential, but it isn't limited to the massage itself. That contact
happens from the minute the client phones for their first
appointment, when the therapist greets them at their session, and
how a therapist handles client questions throughout and after the
massage. Good communication skills are paramount to creating a
positive massage experience for the client and ultimately a
successful career for the therapist.
That's why National University is proud that several of its
staff and faculty recently attended courses on building
communication skills in massage students. Associated Bodywork and
Massage Professionals (ABMP) sponsored the workshop as part of
its "Instructor on the Front Lines" program.
NUHS instructors: (Back Row L-R) Joan Spencer, Krista Soli
Jennifer Dexheimer, Candy Washington, Dr. Nicole
(kneeling) Dr. Patricia Coe, Dr. Heather Wisniewski
"We explored topics such as communication styles, avoiding
communication blockers, and the importance of developing active
communication skills," says NUHS instructor
Candy Washington. "For example, some students are so accustomed
to texting as their main communication vehicle, they might forget
the importance of making eye contact with their clients."
"I really enjoyed the workshop on teaching methods where we
learned about story-telling and role-playing in the massage
classroom," Candy adds. "I can't wait to try role-playing in my
"Teaching our students to be better communicators will help them
forge better relationships both with future clients and other
health care providers, potentially building better inter-referral
networks. Better communication training is a great investment we
can bring back to our classrooms."
Learn more about the advantages NUHS offers to its massage
students at our upcoming massage
therapy information night.