Take A Number

Deb -lrgMy biggest pet peeve, one that is ever present like a festering boil, is the lack of customer service that is available in just about any business you deal with these days. Just coming out of the Christmas season, I'm sure you can relate.

Have you ever stood in a long line just to have a new cashier open up and instead of taking the next person in line, lets the people who just got in line rush up to get taken care of first?

How about the invisibility factor? Any of you have it? My sisters and I have always suffered from this affliction and I now see it trickling down through my children, so I'm thinking it's hereditary. For those of you who don't have the disorder let me explain. You're standing at a counter or in a line waiting to be taken care of when another customer steps right in front of you as if you don't exist. Or you've been at a counter for a while and you know the salesperson has seen you, but they continue to wait on other people?

How about the phone call you try to make to a cable company, utility, or charge card company and you're put on hold for an eternity? I actually can feel myself aging as I wait and wait and wait. And then to add fuel to the fire is the ever so cheerful voice that repeats to you over and over, "Thank you for holding, your call is important to us." ARE YOU KIDDING ME?

The reason I bring this all up is because the opposite is true in the field of massage therapy. A massage therapist is the epitome of the customer service champion. Everything about a massage session is geared to the comfort and care of the client. The most successful therapists pay close attention to the smallest details with the sincerity of a true caregiver.

Copious notes are taken to remind the therapist of any specific conditions that have been addressed or simply to remember the type of touch the clients likes and the techniques that work best and are well accepted by the client. Details like sheet color, music and scents are used to complement the clients' experience. An overall feeling of a "safe environment" is created to promote relaxation and comfort and the most pleasant of memories. The combination of all of these things sets the stage for what every therapist hopes for - happy clients, repeat business, and referrals.

If you're thinking about attending our Massage Therapy Certification Program, it's important to remember that this is a profession all about service. You must be willing to go the extra mile. You must be a people pleaser. And you have to check your ego at the door of the massage room. It's important to examine all of this before you make the decision to become a therapist.

There is competition out there, too, so although you can get away with being mediocre, you'll never be at the top of your profession unless you see yourself as a caregiver. And just as important, you need to back up your passion with the best education available. Once you decide that this is the right fit for you professionally, come and see us and we'll provide you with a program that'll take you to the top of your game. We'll prepare you professionally and instill in you the confidence to pass your National Board exam the first time around, like about 95% of our students.

We'll be waiting for your call!

Deb