What's the appropriate relationship for doctors to have with
patients? How do you know when it's OK to accept a gift, meet for a
coffee, or call a patient at home? What's the difference between
being empathetic towards a patient's horrific home life and being
taken advantage of by a patient who thinks you are her new best
In a recent "Doctor and Patient Relationship" class with the
talented Dr. Dennis Delfosse, we explored the all-too-common gap
between what patients might be experiencing in life compared to
what we assume their lives are like. The point of the discussion
was that everyone is dealing with something. Maybe you've heard the
saying "Everyone is fighting a battle that you know nothing about,"
and its usual ending, "...so be kind." But are you?
Do you, interns of acupuncture and oriental medicine, treat your
patients as important individuals, worthy of your time and energy?
Have you ever groaned when you discovered that you suddenly have an
"add-on" patient halfway through your shift? Do you dread treating
that "difficult" patient who keeps scheduling with you, stealing
your qi? Are you counting the minutes until your shift in
clinic is over for the day?
Much like the general population of American doctors (of whom
only 54% would choose medicine as their career if they could do it
all over), practitioners of acupuncture and oriental medicine might
find themselves unfulfilled, unchallenged, or unhappy at work from
time to time. How can we refocus, reframe, and recharge ourselves
and our passion for helping patients find balance and wellness? We
must revisit our goals from time to time, remembering why we chose
our respective field in the first place, realizing that our next
step might be in a slightly different direction than we originally
planned. It's OK to change treatment strategies, to move towards a
different specialization, or to study under a different clinician
One way to change your personal energy
dial-back to "Positive" is to remember that the patients, their
oftentimes unfortunate circumstances and their health needs, are
the reasons that we're here. They aren't in the way, they aren't
the reason we can't finish our paperwork, and they aren't the
problem. Helping them is the whole picture. The key is figuring out
how to strike the perfect--or at least, a workable--balance with
each individual patient to optimize their satisfaction and
Do you want to make your patients happy? Start by being happy
Physician Frustration Grows, Income Falls - But a Ray of Hope.
Medscape. Apr 24, 2012. Retrieved 1/18/14 at